We ship our products to the exact address you provide us with. The address is submitted by you, and we never change them.
The shipping address may be correct, but if no one is available to receive the package, it may return to us. Some customers may move to a different place, or take a long vacation away from home. The address may also include an error. All of these circumstances are some of the biggest reasons why your item returns to our office in Korea.
We do not take any responsibility for the examples stated above.
If you’d like to receive the package, we’d have to send it again to your address, so please note that extra shipping fee will be charged.
Finally, when items are returned to us under any situation that we cannot control, please refrain from filing a claim on Paypal. It’s a payment system which acts more generously toward the purchaser than the seller. We understand your frustration, but this could lead to our account getting blocked. At a much earlier stage of our business, this occurred twice, which had an enormously crushing impact on our international shipping operation.
It’s pretty obvious, but we’re not Amazon or Zavvi. We try our best to compete with big players when it comes to customer service, but from Paypal’s standpoint, Plain Archive is a tiny thing. Please understand that the future of our international business is in the hands of Paypal.
Our customer service channel is always open. We hope that you can sympathize with the difficulties we often face, and talk to us at cs@plainarchive.com
Thank you.
Best regards
PLAIN ARCHIVE