July 30, 2015
We ship our products to the exact address you provide us with. The address is submitted by you, and we never change them.
The shipping address may be correct, but if no one is available to receive the package, it may return to us. Some customers may move to a different place, or take a long vacation away from home. The address may also include an error. All of these circumstances are some of the biggest reasons why your item returns to our office in Korea.
We do not take any responsibility for the examples stated above.
If you’d like to receive the package, we’d have to send it again to your address, so please note that extra shipping fee will be charged.
Finally, when items are returned to us under any situation that we cannot control, please refrain from filing a claim on Paypal. It’s a payment system which acts more generously toward the purchaser than the seller. We understand your frustration, but this could lead to our account getting blocked. At a much earlier stage of our business, this occurred twice, which had an enormously crushing impact on our international shipping operation.
It’s pretty obvious, but we’re not Amazon or Zavvi. We try our best to compete with big players when it comes to customer service, but from Paypal’s standpoint, Plain Archive is a tiny thing. Please understand that the future of our international business is in the hands of Paypal.
Our customer service channel is always open. We hope that you can sympathize with the difficulties we often face, and talk to us at email@example.com
April 14, 2020
February 13, 2019
November 15, 2018
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Korea Post has recently announced a jump in overseas shipping cost due to the ongoing pandemic. The rate change is between +30% to +80% depending on the destination.
In the meantime, we've halted our store's payment function to implement a new set of shipping rates. We expect the store to reopen in about 3 weeks and it will coincide with exciting pre-order news.
The importance of physical distancing in this age of COVID-19 is clear. Per government guidelines, we will be working remotely.
This means online orders will be shipped once a week and you may experience a delay in customer service email response. We appreciate your continued support and understanding.