Shipping policy
Processing Time
Please allow up to 5 business days for your order to be processed before shipment.
International Shipping Notice
Please note that international shipping may be subject to delays due to customs procedures and local regulations in different countries. We ship all orders from South Korea, and delivery times can vary depending on the destination country.
Shipping Methods
We use KOREA POST for all shipments.
Shipping Options
- Economy Shipping (K-Packet): Approximately 2-4 weeks from the date of shipment
- Express Shipping (EMS): Approximately 1-2 weeks from the date of shipment
Please note that delivery times may be affected by factors beyond our control, such as customs inspections, natural disasters, and public holidays.
Order Tracking
We will provide you with a tracking number via email within 48 hours of shipment. If there is a delay, please contact us at cs@plainarchive.com to inquire about your order status.
Order Cancellation
You may cancel your order by contacting cs@plainarchive.com, but only before we ship the item to you. Any cancellation requests made after shipment will follow our Return and Refund Policy, and additional shipping/handling fees may apply.
Shipping Address
Please ensure that your shipping address is accurate when placing an order. We are not responsible for errors in shipping addresses provided by customers. If an incomplete address results in a returned package, you will be responsible for any additional shipping fees to resend the package.
If you need to change your shipping address after placing an order, please contact us immediately at cs@plainarchive.com.
Customs and Import Duties
When ordering from our store, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.
If you are concerned about high customs duties, you may leave a message in the "Special Instructions" section when making a purchase. While we cannot significantly undervalue our products, we will do our best to help where we can. Please note that this is not an official service, and we cannot take responsibility for any duties or taxes added by customs officials.
Lost Packages
If there is a significant delay beyond the estimated delivery time, you may request that we investigate your case. If the shipment is confirmed lost by KOREA POST, you will receive a full refund.
Customer Service
If you have any questions about shipping, please contact us at cs@plainarchive.com. We usually respond within 3 business days.
Our service hours are 1:30 PM - 5:30 PM (KST).
* We're closed on weekends and Korean national holidays.