Company Policy
- COVID-19 Shipping Updates
Please note that due to the strict border control measures implemented by various countries to curb the spread of COVID-19, Korea Post has temporarily suspended shipment orders for certain countries. As a consequence, we are unable to guarantee delivery dates, and shipping guarantees have also been suspended. We apologize for any inconvenience this may cause and kindly ask for your patience and understanding during these challenging times.
- Customer Service
Thank you for your interest in our products and for choosing us.
We strive to meet the expectations of passionate collectors by delivering the best in film selection, artwork, quality, and customer service.
Despite the rigorous quality checks, you may receive a copy with a small scratch or dent. In such cases, we do our utmost to compensate you, as we're aware of our responsibilities. Our company policy is designed to prevent any confusion or misunderstanding.
Please read our company policy to understand what constitutes a reasonable request. Then, don't hesitate to reach out to us.
Our customers can contact us at cs@plainarchive.com for any concerns, questions, or issues.
We usually respond within 72 business hours.
Our service hours are 1:30 PM - 5:30 PM (KST).
** We're closed on weekends and Korean national holidays.
- Returns / Refunds / Exchanges
All refund and exchange requests must be made within 15 business days from the moment you receive the item.
Please note that we do not accept any late requests.
[Damaged / Wrong / Missing item]
• If you receive a damaged item, please take pictures of the damage and let us know your order number. You can contact us at cs@plainarchive.com with the pictures and order number to report the issue.
• If you receive an item that you didn’t order, please let us know your order number and attach a picture of the incorrect item you received. You can contact us at cs@plainarchive.com to report the issue.
• If there is a missing item in your package, please let us know your order number and contact us at cs@plainarchive.com to report the issue.
We evaluate each case on an individual basis and offer several options for resolution.
** Please note that any damaged, wrong, or missing items will be shipped using the Economy Shipping option, and the shipping and handling fee will be covered by PLAIN ARCHIVE.
• If an item is returned to PLAIN ARCHIVE due to the customer not complying with the customs regulations of their country, the customer is responsible for all costs, including the shipping and handling fee. The original shipping fee paid by the customer will not be refunded by PLAIN ARCHIVE.
• Please note that minor scratches may occur during the shipping process or at customs, and damage to objects other than the product itself (such as the shipping box) is not covered by our returns/refunds policy. PLAIN ARCHIVE does not refund or exchange in such cases.
• We reserve the right to refuse a request for return, exchange, or refund if there is insufficient information for us to examine the case. In such cases, any additional fees, including shipping and handling, will not be covered by PLAIN ARCHIVE.
• If a customer returns an item without prior notice, we may refuse any further requests without notice.
• If a package is returned to PLAIN ARCHIVE due to the fault of the customer or the postal service in their country, the customer is responsible for all costs, including the shipping and handling fee. The original shipping fee paid by the customer for the order will not be refunded by PLAIN ARCHIVE.
- Order / Payment / Cancellation
• All orders are processed through PayPal in USD.
• It is not possible to change the item you have ordered. You must cancel your original order and place a new one if the product is available for purchase.
• You may cancel your order by contacting cs@plainarchive.com, but only before we ship the item to you. Any cancellation requests made after shipment will follow the company's Returns / Refunds policy, and you may be charged an additional shipping/handling fee.
• We do not guarantee that you will receive the same number for every item when purchasing our Triple-pack/Dual-pack. Some customers who ordered earlier may have received the same number for all items, but customers who ordered a single item may not receive the same number for Triple-pack/Dual-pack items.
- Shipping
We use KOREA POST for all shipments.
[Shipping options]
• Economy Shipping (K-Packet): 12-60 working days from the date of shipment
• Express Shipping (EMS): 4-11 working days from the date of shipment
If there is a delay, you may request that we look into your case. If the shipment is known to be lost by KOREA POST, a full refund will be provided to the customer.
** A tracking number will be provided via email within 48 business hours from the point of shipment.
- Shipping Address
If you've moved or would like to change the shipping address, please log in to your account at plainarchive.com and update your address. If you have already placed an order and need to change the shipping address, please contact us at cs@plainarchive.com.
Please ensure that the shipping address is accurate when you place your order. We are not responsible for any errors in the shipping address that you provide. If you forget to provide your full shipping address and an incomplete address is printed on the shipping label, the package may be returned to us. If this happens, you will be responsible for paying any additional shipping fees to resend the package.
- About Customs, Duties & Taxes
We understand that import duties can be a burden for our international customers. If you are concerned about high customs duties, we suggest you leave a message in the "Special Instructions" section when making a purchase through our online store. Although we cannot significantly undervalue our products, we will do our best to reduce your burden fairly.
Please note that this is not an official service, and we cannot take responsibility for any additional duties or taxes added by officials.
Thank you for your understanding and continued support of PLAIN ARCHIVE. We are committed to providing the best possible products and services to meet your high expectations.
- Our Response To "Faulty Discs"
We understand that some customers may experience issues with playback when using certain hardware setups, such as a Blu-ray player, AV Receiver, or cable. However, we want to assure you that all of our Blu-ray discs undergo careful technical examination before being released.
If you're experiencing playback issues, we recommend trying a different player or PC to test the disc. This can help determine whether the issue is with the disc or your hardware setup. If you continue to experience issues, please reach out to us at cs@plainarchive.com and we'll do our best to assist you.